Omnia Estates Limited was created to offer a local highly focused property management service to property owners.
Our philosophy is that our managed properties must be within 1 hour’s drive time of our head office, to enable us to provide a fast, efficient, cost effective and pro-active service.
All our buildings have a dedicated website set up that acts as an information site for all visitors, with a password protected backup site, that contains, accounts, insurance details, minutes of meetings etc, all of which can be downloaded. Furthermore, all documentation including purchase invoices, bank statements etc., are always made available upon request.
When competing with national management companies we regularly achieve service charge budget savings, and rarely exceed budgets. We achieve this by competitive management charges, no hidden extras, regular comparisons against budgets, large purchasing power, and the use of competitive local suppliers.
As members of ARMA (Association of Residential Managing Agents) we are required to conduct our business within strict guidelines open to audit and scrutiny.
We are members of the Surveyors Ombudsman Scheme who oversee our complaints procedure; to date we have no complaints registered against our company.
Over and above any individual qualifications all our staff are trained, or in training with ARMA, relating to their field of expertise.
Our client list varies from small management companies with ten apartments, management companies with 187 properties to large investment companies holding large property portfolios. Our portfolio is diverse and covers every property type. This diversity gives us a broad range of skills all directed at efficient property management. See Appendix 1 for sample properties. References for any of these properties are available upon request.
We employ our own team of maintenance staff who are on call 24/7, and have a large contractor base made up mainly of local companies, whose charges and levels of service are audited regularly.
As a local privately owned company our reputation is very important to us. All staff members are fully committed to delivering high levels of customer service and all staff, including directors, are contactable at all times.
